Based in Melbourne, Victoria, Australia
Misty Kunze has worked in hospitality from the age of fifteen. Hers, in the full sense of the word, is the holistic approach. From Kitchen Porter to Restaurant Manager, every aspect of events, comprehensive wine knowledge and everything in between - Misty has expertly thrown herself into all that hospitality has to offer her.
Misty has worked with George Calombaris as the manager of Little Press and Cellar, with Geoff Lindsey at Pearl restaurant, and as front-of-house manager turned office manager for Scott Pickett at Estelle to name a few. Her attention-to-detail attitude and consistency of brand saw Pickett through the transition from chef to a Melbourne food legend. Before moving on to an Office Manager position at Coda and Tonka Restaurants with Adam D'Sylva, this role included managing four staff with six very busy phone lines.
This previous experience has given Misty a unique and absolutely thorough take on her work within her consultancy business. She assists whole companies or talented individuals with marketing, digital communication, brand development and promotion, system development, front-of-house training and event management. Misty is adept at raising the bar and keeping it raised.
Advanced Diploma of Hospitality Management specialising in Advanced Wine
Cert. 3 Culinary Arts
Unique — Our service is very personal and human. For Melbourne based clients we will meet and endeavour to experience your business offering so we know exactly what your client is expecting and receiving.
Quality — Our founder, Misty Kunze, has spent over 16 years in customer service roles, predominantly in high end restaurants. This means our customer service skills are fine tuned and very adaptable. We endeavour to know the answer to every question the client will ask, but when occasionally we don't, we pride ourselves on handling this professionally and quickly finding the answer for the guest.
Local — We are based in Melbourne. Our founder, Misty Kunze grew up in a small Victorian town known for its gourmet produce. We ensure all our staff have a clear, easy to understand phone manner. We also understand that English may be a second language for some of your guests or clients, when this is the case we take care to speak slowly and clearly to give them the best possible chance of understanding.
Informed — We go above and beyond to ensure we are as fully equipped as possible to answer questions your guest or client may have. We want your guest or client to feel as though they have called your business's head office.
Affordable - The admin flat fee is dictated by how much admin support your business would like. And our $1 per minute only of incoming calls ensures there will be a correlation between how busy you are to how much the service costs. With so many aspects of business going digital these days a lot of businesses simply cannot justify having an admin staff member to answer calls. In the majority of cases our service is much more affordable than hiring a staff member.
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