In today’s digital age, guests really value being able to talk directly to a restaurant and speak to a friendly and informative representative. With Phone Bookings Service, you will never miss out on a potential booking again. All calls are answered and our ‘Service Mode’ system enables callers to get through to your venue during the evening.
Take the pressure off your floor and management staff and allow them to do what they do best. By entrusting your reservation services in the hands of hospitality and customer service experts. Phone Bookings Service creates a professional and personable experience for your guests from the minute they first enquire, ensuring they are well informed and that their needs are met before they even walk into the venue. You decide how much administration you would like included, this can be everything from confirming bookings, updating profiles, confirming set menus, dietaries and event information. And more...
BASIC SERVICE INCLUSIONS
System set up
Internal manual including all important details of your venue
Answer all incoming calls and action (by taking messages, placing bookings and answering basic venue questions)
Communicate with management
CHOOSE YOUR ADD ON'S
Answer all reservation enquiry emails
Assess all email enquiries and forward to relevant parties
Ensure all reservations are confirmed and optimise floor-plan for a smooth service
Provide large party enquiries all the necessary information they require
Address every voicemail
Call back any missed calls from the night before