This comprehensive functions coordination service provides professional management from initial enquiry to execution.
Our well trained team and considered follow up formula is designed to increase conversion rates while enhancing the guest experience.
Upgrade the way your restaurant manages functions- capturing and converting more enquiries while reducing your costs. PBS Functions Suite gives you access to a team of full time professional functions coordinators, sophisticated functions software, rigorous procedures and much more.
All for one low, predictable monthly flat rate. AND no set up fees.
“We have been using the Function Suite service for some time now. It has significantly helped our management team, they can now focus on operations rather than being drawn to the computer. It has increased the amount of functions that have decided to go ahead and how much they are spending. We are very happy with the service.”
Want to know how we can increase your conversions and save you time?
In this FREE 30 minute one-on-one video call we will walk through the key elements to function success, giving you valuable information you can apply to your business AND we will show you how our service works.
BONUS Obligation Free Asset Review, after our session, if you would like, we can provide a free review of your function collateral, providing you with free tangible feedback you can use to improve your chances of function conversions.
One-on-One | Increase Function Conversion & Save Time Discovery Session
DO YOU ALREADY HAVE GREAT FUNCTION PROCESSES? OR NONE AT ALL?
No matter how much or how little your venue has in place when it comes to managing events/functions, we can easily step in and either work with what you have or build everything required from the ground up. With no set up fees.
If you have some elements (or all!) in place we will review these and provide any needed feedback. If you don’t, we will develop all assets needed to make functions for you, we can even consult on menu construction. Thanks to our over archiving view across a range of venues and our years of experience, we can ensure your venue stands up strong against your competitors.
HOW MUCH DOES IT COST?
We have no set up fees and use the average number of inbound enquires your receive to calculate a flat rate, so you pay a predictable low rate that is relevant to how many enquires you receive. Enquire now to find our how much it will cost you.
tell me more about the DISCOVERY Session
Firstly we will learn a bit about your venue. This will enable us to really understand your pain points and provide relevant information.
We will talk about:
Function lead key journey points
Function package
What affects the conversion rate
7 elements of effective function management software
Measuring results
Then we will show you how we do it!
After this, if you like, we provide an Obligation Free Asset Review. We will deep dive into what you are currently sending out to your function clients and the function page of your website and provide detailed feedback. Most times when we engage with venues they are well aware their function package is out of date and needs updating, Managers and Owners often struggle with finding the time to do this, so don't worry - we have seen it all! But, we can provide you with page by page clear advice about what we would recommend changing (if needed!). So it you do want to get your assets updated, it just became a whole lot easier.
“We’ve been working with Phone Bookings Service for over 3 years now across both DUCKFAT and La Belle Vie - two high-end restaurants - and the impact they’ve had on our function bookings has been exceptional. They don’t just help drive more inquiries — they consistently convert those inquiries into confirmed bookings, which is the real game-changer.
As a busy business owner, I simply don’t have the time to manage functions myself. With PBS, I know I can fully rely on their team, and I trust them completely to handle our bookings professionally and efficiently.
Misty, the founder, is an absolute gem — genuine, incredibly responsive, and truly committed to helping our businesses grow. Her strategic advice over the years has been invaluable, and communication is always smooth and easy.
If you’re a restaurant owner looking to increase and convert more function bookings, I couldn’t recommend Phone Bookings Service highly enough. They’re the partner you want in your corner”
OUR FUNCTION SERVICE INCLUSIONS
FUNCTIONS PACKAGE
Beautifully designed to display each space clearly and will include all the information your prospective client needs. Including multiple seated and standing menu structure options to choose from. Or use your own menu structure. Also including suggested beverage, entertainment, third party services and guest information inclusions.
Booking policies and terms
Expertly written venue agreements have been written to think of everything so you don’t need to. Clear and simply executed, giving your clients a comprehensive understanding of all requirements.
RUN-SHEETS
Everything you need to know about the function is sent to you in a clear, easy to read run-sheet.
FUNCTIONS SOFTWARE
We have partnered with a leading platform to provide you with a sophisticated and fully integrated platform that centralises all aspects of the functions management process and provides a seamless experience to your guests at every stage of the customer journey. A a highly discounted rate.
PROFICIENT PROCESSES
When do we call? When do we follow up and how many times and for how long? When is a tentative hold placed/released? When do we collect deposit payments? When do we confirm food and beverage? etc. These are all part of our tried and tested proficient processes, all designed to increase conversions and have everything YOU need organised!
REPORTING
The data around functions is an important part of function success. Our indepth reporting gives you a month to month comparison of enquires, financials and cancellations.
TEAM OF PROFESSIONALS
Our highly skilled team of hospitality professionals are ready to assist your guests six days a week. We pride ourselves in ensuring that your guest feels as though they are speaking with your staff directly, not a third party supplier. Exceptional customer service is at the heart of everything we do.
PHONE SYSTEM
Our intelligent phone system allows us to answer incoming calls from your function guests and make outgoing calls via your venue number. This is also used for internal comms so our team is just one click away!