WORK WITH US!
Hospitality Administration Team Leader (work from home!)
POSTED 27 AUG 2023
(Applicants can be based anywhere within Australia)
Seeking hospitality professionals to work daytime hours from home. Opportunity to join a growing company in the industry you love.
Work from home
Supervise our skilled team
Lifestyle change for hospitality professional
Are you a passionate hospitality professional, know your way around a reservation system, enjoy organising functions and feel very comfortable with tech? Then this is for you. Working from home and during the day this may just be the lifestyle change you need!
Phone Bookings Service provides professional reservation management services and offsite functions coordination services to a range of Australian venues. We pride ourselves on professional communications, meticulous processes and delivering efficient solutions to our clients.
This is an exciting time to be part of our business as we are quickly growing our client base and expanding our service offering.
ABOUT THE ROLE
You will provide telephone, email and other customer service support on behalf of our clients, including:
For our restaurant clients, managing/optimising reservations; and
Coordinating functions
You will also supervise the team alongside another Team Leader, with the support of our Manager. Including:
Ensure communication with our clients is professionally handled
Ensure team members uphold all booking policies and directions from our clients
Allocate tasks for the day
Monitor wage costs
Problem solve
Monitor systems and processes
Complaint resolution
AVAILABILITY
Our service hours are currently 10am-9pm AEST Monday to Saturday and 10am-7pm on Sundays. The Team Leader shifts are generally 945am-545pm. To begin with this is a 25 hour per week part-time role with the vision to move to full time.
The applicant can be located anywhere within Australia.
SKILLS AND EXPERIENCE
Sound restaurant experience, preferably including work in hatted venues.
Professional communications skills, including a great phone manner.
Proficiency with technology, including an aptitude for learning new platforms.
Managing reservations using an online system.
Experience in functions/events management in the hospitality sector.
Experience managing a team
HOW TO APPLY
Please email your resume to info@phonebookingsservice.com. There is no need for a cover letter but please stipulate your availability in your covering email.
Sales Representative
POSTED 16 NOV 2022
About Phone Bookings Service
We are a phone answering and administration support service designed specifically for restaurants, servicing Australia wide. Our Australian based and hospitality experienced team prides itself on a very high standard of customer service. We ensure every call is captured to increase revenue and enhance the guest experience. We provide industry specific service including placing reservations, managing floor plans, managing email accounts along with complete functions coordinator services.
Remuneration:
Negotiated hourly rate + Commissions
(Commissions is 10% is revenue generated after a target is reached)
The sales representative is a subcontractor and required to send weekly invoices.
Hours:
Starting at 5-10hrs per week with potential to increase.
Duties:
Having a sound understanding of the service offering and how it works to call qualified leads and perform demos to convert to a client.
Calling a qualified list of leads this includes
Getting past the gatekeeper
Performing a sales call
Follow up calls after a sales calls
Follow up calls after a demo
Performing demos, this includes
Via video call using a powerpoint presentation
Presenting the service
Answering in depth questions
Discussing pricing
Converting to a client
Leads will qualified and be added to Hubspot by the Sales Assistant. A qualified lead is a venue which we have called and confirmed they do not have sufficient office support and would benefit from our service.
This role includes minimal admin or data entry. The Sales Assistant will send emails and perform any admin as directed by you. The Sales Assistant will source and qualify venues then add them to Hubspot for you to call.
This is primarily a phone call and video call role.
Software:
Hubspot (CRM)
Gmail (email)
3cx (soft phone)
Google Classrooms (training)
Nifty (resources)
Requirements:
Own computer and phone
Located within Australia
Proficient in computers and comfortable talking about tech
Experience in the Hospitality industry
Ability to understand the service offering
Ability to represent the brand to a high professional standard
Experience in using a CRM
Experience in performing sales calls
Experience in performing demonstrations/sales meetings
A positive attitude and ability to comfortably handle knock-backs
Hospitality Administration (work from home!)
POSTED 10 AUG 2022
Seeking hospitality professionals to work daytime hours from home. Opportunity to join a growing company in the industry you love.
Work from home
Scope to grow with a dynamic and expanding company
Lifestyle change for hospitality professional
Are you a passionate hospitality professional, know your way around a reservation system, enjoy organising functions and feel very comfortable with tech? Then this is for you. Working from home and during the day this may just be the lifestyle change you need!
Phone Bookings Service provides professional reservation management services, offsite functions coordination services and customer service/administration support to a range of Australian businesses. We pride ourselves on professional communications, meticulous processes and delivering efficient solutions to our clients.
ABOUT THE ROLE
You will provide telephone, email and other customer service support on behalf of our clients, including:
for our restaurant clients, managing/optimising reservations and coordinating functions; and
for our other clients in the food industry, providing general customer service and support.
AVAILABILITY
Our service hours are currently 9am-6pm AEST Monday to Saturday. We are initially looking for somebody to work on a casual basis, with a minimum of three shifts per week.
The applicant can be located anywhere within Australia.
SKILLS AND EXPERIENCE
Sound restaurant experience, preferably including work in hatted venues.
Professional communications skills, including a great phone manner.
Proficiency with technology, including an aptitude for learning new platforms.
Managing reservations using an online system.
Experience in functions/events management in the hospitality sector.
HOW TO APPLY
Please email your resume to info@phonebookingsservice.com. There is no need for a cover letter but please stipulate your availability in your covering email.
Hospitality Administration Team Leader (work from home!)
POSTED 23 MAY 2022
(Applicants can be based anywhere within Australia)
Seeking hospitality professionals to work daytime hours from home. Opportunity to join a growing company in the industry you love.
Work from home
Supervise our skilled team
Lifestyle change for hospitality professional
Are you a passionate hospitality professional, know your way around a reservation system, enjoy organising functions and feel very comfortable with tech? Then this is for you. Working from home and during the day this may just be the lifestyle change you need!
Phone Bookings Service provides professional reservation management services, offsite functions coordination services and customer service/administration support to a range of Australian businesses. We pride ourselves on professional communications, meticulous processes and delivering efficient solutions to our clients.
This is an exciting time to be part of our business as we are quickly growing our client base and expanding our service offering.
ABOUT THE ROLE
You will provide telephone, email and other customer service support on behalf of our clients, including:
For our restaurant clients, managing/optimising reservations and coordinating functions; and
For our other clients in the food industry, providing general customer service and support.
You will also supervise the team alongside another Team Leader, with the support of our Manager. Including:
Ensure communication with our clients is professionally handled
Ensure team members uphold all booking policies and directions from our clients
Allocate tasks for the day
Monitor wage costs
Problem solve
Monitor systems and processes
Complaint resolution
AVAILABILITY
Our service hours are currently 10am-6pm AEST Monday to Saturday. This role can be either part-time or full-time, with a minimum of three shifts per week.
The applicant can be located anywhere within Australia.
SKILLS AND EXPERIENCE
Sound restaurant experience, preferably including work in hatted venues.
Professional communications skills, including a great phone manner.
Proficiency with technology, including an aptitude for learning new platforms.
Managing reservations using an online system.
Experience in functions/events management in the hospitality sector.
Experience managing a team
HOW TO APPLY
Please email your resume to info@phonebookingsservice.com. There is no need for a cover letter but please stipulate your availability in your covering email.
Business Development Representative (Work from home!)
Applicants must be based anywhere within Australia
POSTED 11 FEB 2022
Dynamic and growing hospitality services company
Work remotely, either part time, casually or contract
You will be rewarded with a generous base salary plus bonuses
Realistic and achievable KPIs
ABOUT US
Phone Bookings Service provides professional reservation management and offsite functions coordination services to a range of Australian restaurants. We also provide customer service outsourcing solutions to clients in the food industry. We pride ourselves on professional communications, meticulous processes and delivering efficient solutions to our clients.
ABOUT THE ROLE
We are looking for a sales professional to continue the growth of our client base. This is a new position is our company with the scope to make it your own. You will receive as much or as little support and guidance from the Directors as you need.
ABOUT YOU
The successful candidate will have:
experience in hospitality, ideally gained within fine dining restaurants;
knowledge of reservations processes and functions coordination within the restaurant sector;
experience working in a sales representative role;
demonstrated ability to conduct effective sales prospecting and to convert prospects into new clients;
a professional, credible and confident demeanour;
proficiency with technology, including an aptitude for learning new platforms; and
strong motivation to achieve and be a part of our success.
HOW TO APPLY:
Please email your resume to info@phonebookingsservice.com. There is no need for a cover letter.
Restaurant Reservations and Functions Administration (work from home!)
POSTED 01 NOV 2021
Seeking hospitality professionals to work daytime hours from home. Opportunity to join a growing company in the industry you love.
Work from home
Scope to grow with a dynamic and rapidly expanding company
Lifestyle change for hospitality professional
Are you a passionate hospitality professional, know your way around a reservation system, enjoy organising functions and feel very comfortable with tech? Then this is for you. Working from home and during the day this may just be the lifestyle change you need!
Phone Bookings Service provides professional reservation management services and offsite functions coordination services to a range of Australian restaurants. We also provide customer service outsourcing solutions to clients in the food industry. We pride ourselves on professional communications, meticulous processes and delivering efficient solutions to our clients.
This is an exciting time to be part of our business as we are quickly growing our client base and expanding our service offering. Due to recent growth in Perth, Western Australian applicants are encouraged to apply!
About the role
You will provide telephone, email and other customer service support on behalf of our clients, including:
for our restaurant clients, managing/optimising reservations and coordinating functions; and
for our other clients in the food industry, providing general customer service and support.
Availability
Our service hours are currently 9am-6pm Monday to Saturday. We are initially looking for somebody to work on a casual basis, ideally including availability on Mondays and Saturdays. There is scope to transition to full time or part time at a later stage.
Skills and experience
Sound restaurant experience, preferably including work in hatted venues.
Professional communications skills, including a great phone manner.
Proficiency with technology, including an aptitude for learning new platforms.
Managing reservations using an online system.
Experience in functions/events management in the hospitality sector.
How to apply
Please email your resume to info@phonebookingsservice.com. There is no need for a cover letter but please stipulate your availability in your covering email.
Account Manager
POSTED 01 NOV 2021
Dynamic and growing hospitality services company
Work remotely, either full time or part time
You will be rewarded with a generous base salary plus uncapped commission
About us
Phone Bookings Service provides professional reservation management and offsite functions coordination services to a range of Australian restaurants. We also provide customer service outsourcing solutions to clients in the food industry. We pride ourselves on professional communications, meticulous processes and delivering efficient solutions to our clients.
This is an exciting time to join our business as we are in rapid growth mode, focusing on increasing our client base and expanding our service offering.
About the role
We are looking for a sales professional to help us take the business to the next level. This position will work closely with the Directors to generate and onboard new clients. You will be supported by extensive training about our service offerings and established sales procedures. As an experienced sales representative, you will also have considerable autonomy in your day to day work.
About you
The successful candidate will have:
extensive experience in hospitality, ideally gained within fine dining restaurants;
comprehensive knowledge of reservations processes and functions coordination within the restaurant sector;
experience working in a sales representative role;
demonstrated ability to conduct effective sales prospecting and to convert prospects into new clients;
a professional, credible and confident demeanour;
proficiency with technology, including an aptitude for learning new platforms; and
strong motivation to achieve and be a part of our success.
How to apply:
Please email your resume to info@phonebookingsservice.com. There is no need for a cover letter.